Delivery Policy

At Synalux, we are committed to ensuring efficient, reliable, and transparent delivery for our global B2B customers. This policy outlines our order processing, shipping terms, and delivery responsibilities.

1. Order Processing Time

• Standard orders are typically processed within 1–3 business days after payment confirmation
• For bulk orders, customized products, or project-based orders, processing time will be confirmed separately

Synalux will notify customers in case of any delays.

2. Shipping Methods

We offer multiple shipping options based on customer requirements, including:

• International express (DHL, FedEx, UPS, etc.)
• Air freight
• Sea freight

Shipping method will be selected based on:

• Order size and weight
• Delivery timeline
• Customer preference

3. Shipping Terms (Incoterms)

Unless otherwise agreed in writing, shipments are made under:

• EXW (Ex Works) or
• FOB (Free On Board)

Under these terms:

• Customers are responsible for freight arrangements (EXW)
• Customers handle customs clearance, import duties, and local delivery
• Risk transfers according to applicable Incoterms rules

Alternative terms such as CIF or DDP may be arranged upon request.

4. Shipping Costs

• Shipping costs are calculated based on destination, weight, and shipping method
• Costs will be clearly stated in the quotation or order confirmation
• Any additional charges (e.g., remote area fees, customs duties) are the responsibility of the customer

5. Estimated Delivery Time

Delivery time varies depending on shipping method and destination:

• Express shipping: 3–7 business days
• Air freight: 5–10 business days
• Sea freight: 15–40 days

Note: Delivery times are estimates and may be affected by customs clearance, weather, or other external factors.

6. Customs & Import Duties

Customers are fully responsible for:

• Import duties, VAT, and local taxes
• Customs clearance procedures
• Any delays caused by customs

Synalux can provide necessary documentation (invoice, packing list, etc.) upon request.

7. Shipment Tracking

• Tracking information will be provided once the order is shipped
• Customers can monitor shipment status through the carrier’s website

8. Delivery Issues

If you experience any delivery issues (delay, damage, or loss), please:

• Contact us within 48 hours of receipt (or expected delivery date)
• Provide order number and relevant evidence (photos/videos)

We will assist in coordinating with the carrier to resolve the issue.

9. Force Majeure

Synalux shall not be held responsible for delays or failure in delivery due to events beyond our control, including but not limited to:

• Natural disasters
• War or political instability
• Transportation disruptions
• Government regulations

10. Contact Us

For delivery-related inquiries, please contact: info@Synalux.com

Our team is ready to support your logistics and delivery needs.