Refund Policy

1. Order Cancellation

• Before shipment: 100% refund, free cancellation
• After shipment but still in origin country: Refund minus actual shipping costs incurred
• After the parcel has left the origin country: Cancellation no longer possible

2. 7-Day No-Questions-Asked Return (standard in-stock items only)

You may return unused items in original packaging within 7 days of delivery. Refund = product price minus original shipping and return shipping costs (if we arrange the return).

3. Non-Returnable Item suarantee

If a product has a non-artificial defect within 30 days of delivery, we will repair, replace, or refund it free of charge, including both-way shipping.

4. Non-Returnable Items

• Custom-made or personalized products
• Activated software/services
• Items returned without original packaging, accessories, or gifts
• Damage caused by misuse, liquid, or modification

5.Refund Processing

Once returned items are received and inspected, refunds are processed within 3–10 business days back to your original payment method.

6. How to Request a Return/Refund

Email info@synalux.com with your order number and reason. We will guide you through the process.